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Poor housekeeping, worse ""customer service"". Stay somewhere else.
06/24/2009Our family of 3 stayed in a suite in june 2009. we tried calling the hotel early in the evening of our arrival, to notify them that we wouldn't ...
Our family of 3 stayed in a suite in June 2009. We tried calling the hotel early in the evening of our arrival, to notify them that we wouldn't arrive until after 10PMM. Nobody answered the phone. When we arrived, we found leftover coffee (from a day ago or a week ago, who knows?) in the coffeepot. When we returned to our room after being out all day, we noticed that the full garbage cans had not been emptied. For $* / night, we expect better service. After our first night, I called customer service to complain about a billing problem (too lengthy to get into here). The ""customer service"" line put us on hold for over 16 minutes before answering. That customer service ret wouldn't or couldn't help us, and claimed that there were no supervisors working that night, so we called back a second time. That rep, who didn't provide her name, hung up after listening to our complaint. There are a dozen or more hotels located w/in a mile of this one -stay at one of them.
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Another Shot
06/07/2009After struggling to find another low cost hotel near the airport, i decided to try this hotel again. even though in my last review, i stated i would never stay ...
After struggling to find another low cost hotel near the airport, I decided to try this hotel again. Even though in my last review, I stated I would never stay here again. For the most part, we just needed a hotel for a few hours again. Just enough for a few hours of sleep and a quick shower. I will say that this time the cleanliness of the room was must better. While the bed were still hard, the noise level was minimal this time. Allowing me to actually fall asleep. Remember, you get what you pay for. So if you are looking for a low cost hotel near the airport, this one will do.
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Overpriced at $** per night
02/07/2009While i have stayed at value hotels before, i don't think i was prepared for the few hours my daughter & i spent at the la quinta in burlington. first, ...
While I have stayed at value hotels before, I don't think I was prepared for the few hours my daughter & I spent at the La Quinta in Burlington. First, I should mention that I was planning on using their park and ride service to the airport but because I booked my stay through a third party (i.e online travel website) I was not eligible for this service. Something the site does not warn you of. The most disappointing thing about the room was the cleanliness of it. My 3 year old daughter fell right to sleep as soon as we arrived, so I didn't have much time for inspection but I found that the bathroom was not even remotely clean. Because we were only going to be there for a few hours, I thought I would just get some sleep but when I got into the bed, I found it as hard as concrete. It was the most uncomfortable hotel bed I've ever slept in. And to make matters worse by 4:30 am I could hear every movement of hotel through the paper thin walls. We could not get out of this hotel fast enough.
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Not Bad
11/28/2008The front desk was friendly. the breakfast was good and convenient. the rooms were clean, however they were small and the beds a bit uncomfortable.
The front desk was friendly. The breakfast was good and convenient. The rooms were clean, however they were small and the beds a bit uncomfortable.
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A Friendly Place
10/02/2008Well this wasnt the fanciest motel i've ever stayed in, and the room was a little drab, but the friendly and helpful staff definitely made up for it. we ...
Well this wasnt the fanciest motel I've ever stayed in, and the room was a little drab, but the friendly and helpful staff definitely made up for it. We had forgotten to ask for a crib for our 2 year old son and we had one delivered to our room within 5 minutes of our arrival. Also the breakfast was really good, lots of variety, fresh food, impressive for the price of our stay!
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