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NOT CLOSE ENOUGH TO SOUTH BEACH
04/27/2009Not close to south beach . driving its a good 15min with no traffic. good thing about the hotel was that you could walk about a block down to the bus ...
NOT CLOSE TO SOUTH BEACH . DRIVING ITS A GOOD 15MIN WITH NO TRAFFIC. GOOD THING ABOUT THE HOTEL WAS THAT YOU COULD WALK ABOUT A BLOCK DOWN TO THE BUS STATION AND TAKE THE ""S"" BUS TO SOUTH BEACH(NOT SAFE AT NIGHT) BUT IT TOOK ME 25MIN ON THE BUS TO GET THERE.THE CABS ARE $22 TO THE AIRPORT THE AIRPORT IS ABOUT 15 MIN AWAY.ROOM SERVICE IS REALLY EXPENSIVE.THERE IS NOTHING AROUND THE HOTEL TO DO OR EAT EXCEPT FOR WHAT IS INSIDE THE HOTEL .THE HOTEL PUT A HOLD OF $50 ON MY CARD EVEN THOUGH I DID NOT USE ANYTHING IN THE ROOM AND PRE-PAID FOR EVERYTHING THRU TRAVEL WEBSITE.FRIDGE IN ROOM IS ONLY OPENED IF YOU USE IT AS A MINI BAR SO NO FRIDGE IS AVAILABLE THE ICE MACHINE IS NEAR ELEVATOR TOO FAR OF A WALK!!!THE RESTAURANTS AND THE COUPLE OF STORES THAT THEY HAVE ARE EXPENSIVE AND SELL MOSTLY OVERPRICED UGLY STUFF!!!RESTAURANTS IN THE HOTEL ARE OVERPRICED,THERE IS A SMALL DELI IN THE HOTEL BUT THAT IS EXPENSIVE TOO AND THE FOOD IS NOT GOOD EITHER.THE ROOMS ARE ALL OUTDATED WITH FURNITURE THAT THE HOTEL MNGR CLAIMED WAS A BEACHY AND UPDATED LOOK,NOT AT ALL THEY WERE DISCOLORED AND ALL SCRATCHED!!!THE BED WAS VERY COMFORTABLE,THE BAY VIEW WAS VERY PRETTY,THE HOUSEKEEPING WAS VERY GOOD!! AND THE ROOM WAS VERY COMFORTABLE AND BIG.MAKE SURE TO ASK FOR A ROOM NEAR THE ELEVATOR OTHERWISE PLAN TO WALK ABOUT 1/4 MILE TO GET TO THE ELEVATORS.THE POOL WAS OK,CLEAN.NEVER USED IT!!THERE IS A NICE BAR DOWNSTAIRS OUTSIDE IN A PATIO AREA WITH PLACES TO SIT AND THE BAY RIGHT IN FRONT OF YOU,THAT WAS NICE!HOTEL CONNECTS TO THE MARRIOTT NEXT DOOR WHICH SHARES THE FACILITIES/RESTR CONCIEGE TOUR OF MIAMI WORTH IT!!!NO BREAKFAST INCLUDED!!
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Beware of hidden costs
12/26/200730/day to park with no real options offered. you can park on the streets nearby but that is not really an option in my opinion. charge for internet in ...
$30/day to park with no real options offered. You can park on the streets nearby but that is not really an option in my opinion. Charge for Internet in room unless you are a Hilton's member. Bellstaff and Valets do not report to Hotel management and they were incredibly rude and non-responsive to requests for assistance. There is one elevator and some rooms are VERY far away from them. It is a beautiful location and the restaurants were great but that did not make up for other problems. I lived in Miami previously and also have worked in hotels here and found the Customer Service in this property severely lacking. We are in town, over Christmas, because my father was rushed to the hospital here on Dec. 21st. - I thought we got lucky when we found this "good buy" but it has just made an already difficult trip almost unbearable.
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A great location
10/18/2007This hotel is located in a great spot near many places. we booked this hotel because we were taking the caribbean cruise and thought it was close enough to the ...
This hotel is located in a great spot near many places. We booked this hotel because we were taking the caribbean cruise and thought it was close enough to the port where we could walk. It is close within driving distance, but way too far to walk with luggage. The only problem with this hotel is the parking and you have to pay 24.00 for a valet to park it. Other than that this hotel is beautiful. It is about 10 minutes from Miami and South Beach and other areas of interest. The hotel has tons of shops, restaurants and activities on the premises. The pool and spas are beautiful and they have an amazing view of the port and city.
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good stay
10/15/2007The hotel was clean and it had good places to eat and shop in the hotel. it was a little loud with the construction going on but overal a good ...
The hotel was clean and it had good places to eat and shop in the hotel. It was a little loud with the construction going on but overal a good stay
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The Cookie is not worth it!
09/19/2007Our air conditioner was broke, and when reported all we heard was "sorry, but we are booked to capacity, we will alert the maintenance". maintenance never showed up, we were ...
Our air conditioner was broke, and when reported all we heard was "Sorry, but we are booked to capacity, we will alert the maintenance". Maintenance never showed up, we were sweltering. We could not open the balcony door because we have a 4 year old daughter, and the balcony railing wobbled and did not seem too safe. We had to pay 24 dollars to valet park (the only option) our rental car. The radio alarm clock did not work, and instead woke us up at 4:30 in the morning. The noise in the hallway was ridiculously loud, the whole floor smelled of mildew. The carpet was filthy, after 10 minutes of my daughters socks off her feet were black. The refrigerator was only for mini bar items, and there was no place to store my diabetes medication. I had to go get ice and put my medication in a plastic bag and then in ice. When I asked if breakfast was included or at least a continental breakfast was included the lady at the desk in a rude tone said "No, it is NOT included in the price of your room". I figured for the * bucks I ended up spending in the worst hotel I have stayed at in my life, at least some stale Danishes would be given to us. And we had to pay 8.95 for internet access, and 1.00 for a local phone call to order pizza! I certainly was not going to spend 15.00 a person on dinner (that?s only a sandwich, fries, and drink) after what we had been through in just the first few hours! I have stayed in nicer Best Western's that cared about customers more than the staff at this overrated hotel! The cookies are NOT worth it!
