Check-in time is 4pm, check-out time is 10am. Their office hours are 8am-10pm daily. Please note guests must be 21 years of age to check in. Guests will be required to pay a 25.00 resort fee upon check in. You will be provided with unit information and a keypad code. If you are unable to reach me, the Eagle's Nest rental office has a spare set of keys. To enter the condo, just key in the code. The door will beep once and the light will turn green. You can then enter the unit. The door automatically relocks itself. There is a black phone on the outside of the rental office you can use to contact the onsite office personel if it is after office hours. There will be a clear plastic stand on the breakfast bar with information on operating the appliances in the condo. It also contains phone numbers and directions to grocery stores, medical services, and other information you'll find useful during your stay.